Delivery Information:
At Sif Jakobs Jewellery, we strive for fast delivery. Orders typically arrive within 4-6 working days, with engraved jewellery taking around 5-7 working days. Orders placed on weekends or public holidays will be processed the next working day, with potential delays during holidays or due to shipping issues. Sif Jakobs Jewellery is not responsible for delays caused by our delivery partners.
Please ensure your delivery address is correct. If the address is not confirmed, we reserve the right to cancel the order.
Shipping Costs:
Shipping is free on orders above certain amounts (e.g., €99.99 in many regions). Otherwise, standard shipping costs apply, depending on the country (e.g., EUR 6-10, USD 10). Refer to the full table for detailed pricing.
Return & Exchange Policy:
We offer a 30-day return policy and a 90-day right to return goods. Engraved items cannot be returned. Items should be returned in their original packaging, unused, and with the return form. Refunds will be processed within 90 days after receiving the return. For exchanges, please return the item and place a new order.
Complaints & Warranty:
All products are covered by a 24-month warranty. Complaints about defects within 24 months can lead to a refund, replacement, or price reduction. Misuse, lack of maintenance, and normal wear are not covered. Please contact customer service for assistance.
For returns, exchanges, or complaints, contact us at online@sifjakobs.com.