Terms & Conditions



General

We send all items as parcels or registered mail. This makes it possible to track the package should any problems occur. The items are insured during the shipment - when receiving your package please check the content of the package. If the package (and the content) is damaged when you receive it please contact the freight company. Sif Jakobs Jewellery is not responsible for any damages that has occurred during shipment. We pay the highest attention when packing your items in order to minimize the risk of damage. All items are delivered in original Sif Jakobs Jewellery boxes without extra costs. 

Delivery

At Sif Jakobs Jewellery we strive towards making a fast delivery but due to high demand in this period, we have a slightly longer delivery time, we strive for you to receive your order as soon as possible within 4-6 working days from Monday to Friday. For engraved jewellery the delivery time is approx. 5-7 working days.

Orders placed on the weekend or on public holidays are processed the following working day. In connection with public holidays, longer delivery times must be expected. Should delays occur at our delivery supplier, however, Sif Jakobs Jewellery cannot be held responsible.

When placing your order with Sif Jakobs Jewellery, it is important that you enter your address information correctly when you enter your delivery address. You are hereby required to provide the correct address for the delivery of the goods. If the address you provide is not confirmed, Sif Jakobs Jewellery reserves the right to withhold delivery and cancel the order.

Please note that we do not ship to the following countries:

  • United Kingdom: Isle of Man, Jersey and Guernsey
  • Finland: Aland Islands
  • France: Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia, Wallis and Futuna Islands and New Caledonia.
  • Italy: Campione d'Italia, Livigno, San Marino, and Vatican City
  • Netherlands: Aruba and the territories of the relevant Netherlands Antilles
  • Norway: Svalbard
  • Austria: Riezlern
  • Spain: Canary Islands, Ceuta and Melilla
  • Germany: The island of Heligoland and Busingen
  • Russia

Shipping Costs


Please see below table for shipping costs: 


Country Days in Transit (Standard) Days in Transit (Express) DHL Standard DHL Express
United Kingdom 4-6 days 2 days Free


GBP 10



Netherlands 4-6 days

2 days 		Free


EUR 10
Norway 4-6 days

2 days


EUR 6 / Free on orders above EUR 99.99

 EUR 10
Iceland 4-6 days

2 days 		n/a


EUR 10 / Free on orders above EUR 99.99
Belgium 4-6 days

2 days 		Free


EUR 10
Switzerland 4-6 days

2 days


EUR 6 / Free on orders above EUR 99.99

 EUR 10
Canada 4-6 days

2 days 		n/a


EUR 10 / Free on orders above EUR 99.99
Poland 4-6 days

2 days

Free


EUR 10
Australia 4-6 days

2 days 		n/a


EUR 10 / Free on orders above EUR 99.99
China 4-6 days

2 days 		n/a


EUR 10 / Free on orders above EUR 99.99
New Zealand 4-6 days

2 days 		n/a


EUR 10 / Free on orders above EUR 99.99
EU 4-6 days

2 days

Free


EUR 10
Rest of the World 4-6 days

2 days 		n/a


EUR 10 / Free on orders above EUR 99.99


Returns & Refunds

We want to make returning your order as easy and convenient as possible.

You have 30 days to return your order, starting from the day you receive it. Items must be returned unused and in their original condition and packaging.

How to return your order

To return an item, simply register your return through our online Return Portal.

1.        Go to our Return Portal and register your return.

2.        Select the item(s) you wish to return and follow the instructions.

3.        Choose your preferred return shipping option.

4.        Carefully pack the item(s), preferably using the original shipping packaging.

5.        Attach your return label to the parcel and drop it off with the selected carrier.

Please remember to keep your drop-off receipt and tracking information until your return has been processed.

Return shipping

When returning your order, you can choose to purchase a prepaid return label through our Return Portal or arrange and pay for the return shipping yourself.

If you choose to use our prepaid return label, the cost varies depending on the country you are returning from. The applicable return shipping fee will be displayed in the Return Portal when you register your return.

The cost of our prepaid return label will be automatically deducted from your refund.

If you choose to arrange the return shipping yourself, you are responsible for the shipping costs and for ensuring that the parcel reaches us safely. We recommend using a trackable shipping service and keeping your proof of postage until your return has been processed.

START YOUR RETURN HERE

Refunds

Once we have received and approved your return, your refund will be processed to the original payment method used for your order.

Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.

Please note

Engraved jewellery cannot be returned or exchanged.

Items must be returned in their original condition. When trying on jewellery, please avoid contact with perfume, creams or similar products, as these may leave marks or scents on the jewellery.

If you have any questions regarding your return, you are always welcome to contact our Customer Service team at online@sifjakobs.com.

 

Complaints Policy

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.
The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery covers reasonable freight costs that can occur in connection with a complaint.

Please use the below link to ship your claim:

https://web.global-e.com/Returns/Portal/oQij 

A complaint about a product purchased from us may also be submitted to the European Commission's online complaint portal. This is particularly relevant if you are a consumer residing in another EU country. Please place your complaint here -http: //ec.europa.eu/odr and make sure to include our e-mail address: online@sifjakobs.com


Sold out Products

If the product you are interested in is sold out, we will contact you with information about the soonest possible delivery date, or offer you an alternative product that is in stock.

Payment

At sifjakobs.com you can pay with Dankort, Visa/Dankort, EURO/Mastercard and Visa/Electron. The amount will be withdrawn from your account once your purchase has been dispatched from our stock. All prices are inclusive of local VAT unless otherwise specified. If the purchase is to be delivered to a country outside the EU the VAT will be deducted from the price. Please see the section " Shipping To Countries Other Than Denmark" for details. All item prices are exclusive of delivery charges. 


Voucher Conditions

Voucher codes cannot be combined with other promotions or voucher codes.

Security

You have, at any time, the right to know which information we have stored about you. Just send us a mail with your name and address and we will send you a mail with all the information we have stored. If you wish for these details to be deleted, please state this clearly in your mail.

Transmission of Data

We do not forward your information to any third party. The information that you specify is being kept confidential and will under no circumstances be transferred.