We send all items as parcels or registered mail. This makes it possible to track the package should any problems occur. The items are insured during the shipment - when receiving your package please check the content of the package. If the package (and the content) is damaged when you receive it please contact the freight company. Sif Jakobs Jewellery is not responsible for any damages that has occurred during shipment. We pay the highest attention when packing your items in order to minimize the risk of damage. All items are delivered in original Sif Jakobs Jewellery boxes without extra costs. 

Delivery

At Sif Jakobs Jewellery we strive towards making a fast delivery but due to high demand in this period, we have a slightly longer delivery time, we strive for you to receive your order as soon as possible within 4-6 working days from Monday to Friday. For engraved jewellery the delivery time is approx. 5-7 working days.

Orders placed on the weekend or on public holidays are processed the following working day. In connection with public holidays, longer delivery times must be expected. Should delays occur at our delivery supplier, however, Sif Jakobs Jewellery cannot be held responsible.

When placing your order with Sif Jakobs Jewellery, it is important that you enter your address information correctly when you enter your delivery address. You are hereby required to provide the correct address for the delivery of the goods. If the address you provide is not confirmed, Sif Jakobs Jewellery reserves the right to withhold delivery and cancel the order.

Please note that we do not ship to the following countries:

• United Kingdom: Isle of Man, Jersey and Guernsey
• Finland: Aland Islands
• France: Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands, and New Caledonia, Wallis and Futuna Islands and New Caledonia.
• Italy: Campione d'Italia, Livigno, San Marino, and Vatican City
• Netherlands: Aruba and the territories of the relevant Netherlands Antilles
• Norway: Svalbard
• Austria: Riezlern
• Spain: Canary Islands, Ceuta and Melilla
• Germany: The island of Heligoland and Busingen
• Russia

Shipping Costs

Return Policy

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 30 days of receipt. Please note, engraved jewellery is excluded from exchange and can not be returned.

Returns within EU

It is possible to send directly to Sif Jakobs. For information regarding returns, please contact our customer service at online@sifjakobs.com. 

If the returned goods comply with our returns policy we will refund the relevant part of the purchase price for that order within 30 days after we receive your returned products. The item must be returned in its original packaging with any enclosed documentation. We will issue a full refund on receipt.

The condition of the product when you return it: 
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and its functionality. In other words – you can test the product in the same way as you would in a physical store. If the product is tested beyond what is described above, we consider it as used. In order to receive the full purchase amount in return, you may only handle the product in a way you would at a physical store. You can test the product, but cannot take it into actual use. Please use the following link to ship your return: CLICK HERE

For any questions concerning our refunds & exchange policy please contact our customer service at online@sifjakobs.com. 

Please note: When trying on items of jewellery, please ensure that you are not wearing perfume or cream which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 

 

Exchange Policy

If you would like to exchange your order, please return your order as described above and place a new order for the item you would like to receive instead. Once we have received your return, we will refund you the amount of the initial order. 

 

Complaints Policy

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.
The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery covers reasonable freight costs that can occur in connection with a complaint.

Please use the below link to ship your claim:

https://web.global-e.com/Returns/Portal/oQij 

A complaint about a product purchased from us may also be submitted to the European Commission's online complaint portal. This is particularly relevant if you are a consumer residing in another EU country. Please place your complaint here -http: //ec.europa.eu/odr and make sure to include our e-mail address: online@sifjakobs.com

Sold out Products

If the product you are interested in is sold out, we will contact you with information about the soonest possible delivery date, or offer you an alternative product that is in stock.

Payment

At sifjakobs.com you can pay with Dankort, Visa/Dankort, EURO/Mastercard and Visa/Electron. The amount will be withdrawn from your account once your purchase has been dispatched from our stock. All prices are inclusive of local VAT unless otherwise specified. If the purchase is to be delivered to a country outside the EU the VAT will be deducted from the price. Please see the section " Shipping To Countries Other Than Denmark" for details. All item prices are exclusive of delivery charges. 

Voucher Conditions

Voucher codes cannot be combined with other promotions or voucher codes.

Security

You have, at any time, the right to know which information we have stored about you. Just send us a mail with your name and address and we will send you a mail with all the information we have stored. If you wish for these details to be deleted, please state this clearly in your mail.

Transmission of Data

We do not forward your information to any third party. The information that you specify is being kept confidential and will under no circumstances be transferred.