General
Delivery
At Sif Jakobs Jewellery we strive towards making a fast delivery but due to high demand in this period, we have a slightly longer delivery time, we strive for you to receive your order as soon as possible within 4-6 working days from Monday to Friday. For engraved jewellery the delivery time is approx. 5-7 working days.
Orders placed on the weekend or on public holidays are processed the following working day. In connection with public holidays, longer delivery times must be expected. Should delays occur at our delivery supplier, however, Sif Jakobs Jewellery cannot be held responsible.
When placing your order with Sif Jakobs Jewellery, it is important that you enter your address information correctly when you enter your delivery address. You are hereby required to provide the correct address for the delivery of the goods. If the address you provide is not confirmed, Sif Jakobs Jewellery reserves the right to withhold delivery and cancel the order.
Please note that we do not ship to the following countries:
Shipping Costs
Please see below table for shipping costs:
Country | Days in Transit (Standard) | Days in Transit (Express) | DHL Standard | DHL Express |
United Kingdom | 4-6 days | 2 days | Free |
GBP 10 |
United States | 4-6 days | 2 days | n/a |
USD 10 / Free on orders above USE 114.99 |
Netherlands | 4-6 days | 2 days | Free |
EUR 10 |
Norway | 4-6 days | 2 days |
EUR 6 / Free on orders above EUR 99.99 |
EUR 10 |
Iceland | 4-6 days | 2 days | n/a |
EUR 10 / Free on orders above EUR 99.99 |
Belgium | 4-6 days | 2 days | Free |
EUR 10 |
Switzerland | 4-6 days | 2 days |
EUR 6 / Free on orders above EUR 99.99 |
EUR 10 |
Canada | 4-6 days | 2 days | n/a |
EUR 10 / Free on orders above EUR 99.99 |
Poland | 4-6 days | 2 days | Free |
EUR 10 |
Australia | 4-6 days | 2 days | n/a |
EUR 10 / Free on orders above EUR 99.99 |
China | 4-6 days | 2 days | n/a |
EUR 10 / Free on orders above EUR 99.99 |
New Zealand | 4-6 days | 2 days | n/a |
EUR 10 / Free on orders above EUR 99.99 |
EU | 4-6 days | 2 days | Free |
EUR 10 |
Rest of the World | 4-6 days | 2 days | n/a |
EUR 10 / Free on orders above EUR 99.99 |
Return Policy
Exchange Policy
If you would like to exchange your order, please return your order as described above and place a new order for the item you would like to receive instead. Once we have received your return, we will refund you the amount of the initial order.
Complaints Policy
All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.
Sold out Products
Payment
At sifjakobs.com you can pay with Dankort, Visa/Dankort, EURO/Mastercard and Visa/Electron. The amount will be withdrawn from your account once your purchase has been dispatched from our stock. All prices are inclusive of local VAT unless otherwise specified. If the purchase is to be delivered to a country outside the EU the VAT will be deducted from the price. Please see the section " Shipping To Countries Other Than Denmark" for details. All item prices are exclusive of delivery charges.
Voucher Conditions
Security
You have, at any time, the right to know which information we have stored about you. Just send us a mail with your name and address and we will send you a mail with all the information we have stored. If you wish for these details to be deleted, please state this clearly in your mail.Transmission of Data
We do not forward your information to any third party. The information that you specify is being kept confidential and will under no circumstances be transferred.