Frequently asked questions

The processing time for return orders takes around 4-5 working days.

Please enter our online return portal here: https://web.global-e.com/Returns/Portal/oQijand get your return label.

If the returned goods comply with our returns policy, we will refund the relevant part of the purchase price for your order as quick as possible or at the latest within 30 days after we receive your returned products. 

If you have any questions concerning your refunds please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.

Returns should be sent to:

Sif Jakobs Jewellery
Mesterlodden 23
DK-2820 Gentofte
Denmark

When ordering from Sif Jakobs Jewellery, it is important that you enter your address details correctly when specifying the delivery address. You are obliged to provide the correct address for delivery of the goods. If the address you provide is not confirmed, Sif Jakobs Jewellery reserves the right to cancel the order and not send out the delivery. If you need to change the delivery address, it is therefore important that you contact our customer service by phone +45 33 93 77 77 or by email to online@sifjakobs.com. The address must be changed on the same day as you placed the order. If you find out later that the address needs to be changed, it will not be possible.

You can track your order via the tracking number you receive in your order confirmation.

If the tracking is not working, please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com and they will help find your order.

At the present time, It is not possible to buy online gift cards on sifjakobs.com

We are constantly developing our website. Therefore, in the future it will be possible to buy gift cards at sifjakobs.com.

If you have any questions, you can call our customer service on +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery acts responsible by using environmentally friendly packaging. All our shipping boxes are sustainable FSC certified boxes.

FSC certification ensures that the boxes come from responsibly managed forests that provide environmental and social benefits.

All customers will receive their purchases in these specially designed and environmentally friendly boxes. You will always receive your jewellery nicely wrapped in one of our beautiful boxes or in a gift bag.

If you need to cancel your order, please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com as soon as possible after placing your order.

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.

The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery covers reasonable freight costs that can occur in connection with a complaint.

The product should be sent to:

Sif Jakobs Jewellery 
Mesterlodden 23 
2820 Gentofte 
Denmark 
Tel: +45 35 26 77 77 
info@sifjakobs.com 

Please use the return formula you received with your purchase or print it here and attach it to your return.

When you shop at Sif Jakobs Jewellery, we deliver your jewellery order free of charge to the desired address within the EU. 

Return deliveries are at your own expense and risk.

If you have any questions concerning your return please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.

Returns should be sent to:

Sif Jakobs Jewellery 
Mesterlodden 23 
2820 Gentofte 
Denmark 
Tel: +45 35 26 77 77 
info@sifjakobs.com 

Please use the return formula you received with your purchase or print it here and attach it to your return.

You will receive your Sif Jakobs welcome mail in your inbox.

If you haven't received the email it may be a good idea to check your spam folder. Make sure club@sifjakobs.com is added to your address contacts so that our email does not end up in your spam folder another time. If it has still not arrived, please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.

We have collected all information about product care for you here.

No, unfortunately it is not possible to combine multiple voucher codes and promotions.

If you buy a piece of jewellery from our Follina or Portofino collection online, you can add a free engraving to your jewellery. The engraving must be added to the jewellery before the item is added to the cart.

Please note, that shipping times might be longer for engraved jewellery. Engraved jewelry is excluded from exchange and can not be returned.