Section

The processing time for return orders takes around 3-5 working days with GLS.

When returning your order with GLS. Make sure to get a receipt as a proof of delivery on your returned item(s).

If the returned goods comply with our returns policy, we will refund the relevant part of the purchase price for your order as quick as possible or at the latest within 30 days after we receive your returned products. 

If you have any questions concerning your refunds please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.

Returns should be sent to:

Sif Jakobs Jewellery
Mesterlodden 23
DK-2820 Gentofte
Denmark

När du beställer hos Sif Jakobs Jewellery är det viktigt att du anger adressuppgifterna korrekt när du anger leveransadressen. Du är skyldig att ange korrekt adress för leverans av varorna. Om adressen du uppger inte bekräftas förbehåller sig Sif Jakobs Jewellery rätten att annullera ordern och inte skicka ut leveransen. Om du måste ändra leveransadressen är det därför viktigt att du kontaktar vår kundtjänst på telefon +45 33 93 77 77 eller mejlar till online@sifjakobs.com. Adressen måste ändras samma dag som du gjorde beställningen. Om du senare upptäcker att adressen måste ändras, är det alltså inte möjligt.

You can track your order via the tracking number you receive in your order confirmation.

If the tracking is not working, please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com and they will help find your order.

At the present time, It is not possible to buy online gift cards on Sifjakobs.uk

We are constantly developing our website. Therefore, in the future it will be possible to buy gift cards at Sifjakobs.uk.

If you have any questions, you can call our customer service on +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery acts responsible by switching to environmentally friendly packaging. The jewellery brand will replace all existing shipping boxes with sustainable FSC certified boxes in 2020.

FSC certification ensures that the boxes come from responsibly managed forests that provide environmental and social benefits.

All customers will receive their purchases in these specially designed and environmentally friendly boxes. You will always receive your jewellery nicely wrapped in one of our beautiful boxes or in a gift bag.

If you need to cancel your order, please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com as soon as possible after placing your order.

All of our products are covered by the Purchase Act with a 24 month warranty. The warranty means that you as a customer can complain about defects in the goods that have occurred within 24 months after purchase. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation.

The warranty does not cover when damages arise due to misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries please contact customer services on tel +45 33 93 77 77 or email: online@sifjakobs.com

Sif Jakobs Jewellery covers reasonable freight costs that can occur in connection with a complaint.

The product should be sent to:

Sif Jakobs Jewellery 
Mesterlodden 23 
2820 Gentofte 
Denmark 
Tel: +45 35 26 77 77 
info@sifjakobs.com 

Please use the return formula you received with your purchase or print it here and attach it to your return.

When you shop at Sif Jakobs Jewellery, we deliver your jewellery order free of charge to the desired address within the EU. 

Return deliveries are at your own expense and risk.

If you have any questions concerning your return please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.

Returns should be sent to:

Sif Jakobs Jewellery 
Mesterlodden 23 
2820 Gentofte 
Denmark 
Tel: +45 35 26 77 77 
info@sifjakobs.com 

Please use the return formula you received with your purchase or print it here and attach it to your return.

You will receive your Sif Jakobs welcome mail in your inbox.

If you haven't received the email it may be a good idea to check your spam folder. Make sure club@sifjakobs.com is added to your address contacts so that our email does not end up in your spam folder another time. If it has still not arrived, please contact our customer service by phone +45 33 93 77 77 or email: online@sifjakobs.com.