REFUND POLICY

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 30 days of receipt.* Make sure to get a receipt as proof that you have returned the item(s). If the returned goods comply with our returns policy we will refund the relevant part of the purchase price for that order within 30 days after we receive your returned products. The item must be returned in its original packaging with any enclosed documentation. We will issue a full refund on receipt. Please note, that engraved jewellery is excluded from exchange and can not be returned.

The condition of the product when you return it:
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functionality. In other words – you can test the product in the same way as you would in a physical store. If the product is tested beyond what is described above, we consider it as used. In order to receive the full purchase amount in return, you may only handle the product in a way you would at a physical store. You can test the product, but cannot take it into actual use.

Please use the below link to ship your return:

https://web.global-e.com/Returns/Portal/oQij 

If you have any questions concerning our refunds & exchange policy please contact our customer service at online@sifjakobs.com.

Please note: When trying on items of jewellery, please ensure that you are not wearing perfume or cream which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 

EXCHANGE

If you would like to exchange your order, please return your order as described above and place a new order for the item you would like to receive instead. Once we have received your return, we will refund you the amount of the initial order.